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Shipping & Returns
Free postage for all UK orders over £100.
We charge a flat rate of £5.45 per order for standard postage across the United Kingdom.
Large or heavy items are charged at £6.95.
Please allow 3 – 14 working days for delivery.
We try to use Royal Mail 1st class where possible, however if the package is very large or over 2kg, a 48 hour courier service will be selected.
We are currently experiencing delays with both processing and delivery times due to the difficulties that arise from the current situation with Covid-19. Please be aware that postal times are severely delayed in some areas, and that this is beyond our control.
If you have questions regarding your order, or require tracking, please contact us via e-mail at email@example.com. We will respond promptly.
A few arts and crafts supplies are ordered in as needed, and some are delivered directly to you from the supplier. This means that occasionally your order may arrive in separate packages.
Delivery of items is subject to availability, and we cannot accept responsibility or liability for any item we are not able to supply. We will refund any item that we are not able to supply.
If you’re not 100% satisfied with the items you purchased, we offer a full refund of the goods purchased, store credit, or exchange. Please contact us via the contact page for a returns form.
PLEASE NOTE: no exchanges or returns are offered for sale items.
We reserve the right to refuse a returned items if the items do not comply to our returns policy. Refused items will be posted back to you and additional postage will be charged. We accept no responsibility for returns that are sent by non-traceable postage methods and are not received. Unfortunately without the items we cannot issue an exchange or refund. We strongly suggest you send your returns using a traceable method.
For more information on returns, see our Terms and Conditions page.